Privacy Policy
How we handle your personal information
This Privacy Policy explains how Returns66 Australia collects, uses, discloses and stores personal information in connection with our website and returns management services. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: 30 March 2026
Privacy details (quick reference)
Use this section to understand what we collect and why. For any questions, contact us.
What personal information do we collect?
We may collect information you provide directly (such as name, email address, phone number, business details, and message content) and information generated through use of our services (such as returns-related communications and support interactions).
What information is collected automatically?
When you visit our website, we may collect technical data such as IP address, device and browser type, pages viewed, and approximate location derived from IP address. This helps us maintain security and improve performance.
Why do we collect and use information?
We use personal information to provide and improve our services, respond to enquiries, deliver demos, manage customer support, operate our website, and meet legal and regulatory obligations.
Do we share personal information with third parties?
We may disclose personal information to trusted service providers (for example, hosting, analytics, communications, and customer support tools) where required to operate our business. We take reasonable steps to ensure providers handle information securely and only for authorised purposes.
Is personal information disclosed overseas?
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
How can you access or correct your information?
You can request access to, or correction of, personal information we hold about you by contacting us. We may need to verify your identity before processing your request.
Security & retention
Keeping data secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, staff training, and secure service providers.
We keep personal information only for as long as needed for the purposes described in this policy (or as required by law). When no longer required, we take reasonable steps to delete or de-identify it.
Access controls & least-privilege
Secure hosting & monitored systems
Incident response processes
Retention aligned to legal needs